Returns must be received within 30 days.
Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure that you made the right decision. If for any reason you are not satisfied, you can return any item in its original condition within 14 days of the date of shipment for a refund or an exchange. It's that simple. Please note that parts are carefully inspected before being shipped and broken parts cannot be returned as they cannot be restocked. If a part comes to you broken or shattered, a claim must be filed with the mail carrier you selected during checkout.
International Customers - PLEASE READ - You are responsible for the freight in both directions in the event you need to return or exchange a part. Ballyhoo Technologies, LLC will gladly replace or exchange defective parts but will not be liable for shipping costs, custom duties or import taxes.
Accessories sold in original retail ready packaging will only be accepted in a condition that allows for it to be restocked. If torn, ripped apart or damaged in any way, the return will be refused. In the case your accessory is defective, please refer to the manufacturers warranty to take the proper course of action
How to Prepare a Return
To return a product to Ballyhoo Technologies, LLC, follow this four step process.
Your return authorization code
Contact customer service to obtain an RMA number. If you have any doubt that you are eligible for a refund, please call us before returning your part. Include the reason for each part you are returning. Returns must be received within 14 days.
Package your return
Include all original packaging (very important, especially the individual product label) and documentation. If your item was delivered in sealed retail packaging, then it must be returned in the same condition. Open boxes, damaged items, or return packages that are missing items will be refused and returned to you at your expense.
Insure your package
On your invoice, you will find your original purchase price of your item. We recommend that you purchase the amount of insurance necessary to cover the original invoice amount. Most major carriers (FedEx, UPS, DHL, and USPS) sell insurance to the nearest $100 for a nominal fee. For example, if your item was $150, you should insure it for $200. Insurance will give you the peace of mind that if something should happen to your return during transit, you will be reimbursed by the shipping company. Ballyhoo Technologies, LLC takes no responsibility for loss or damage during transit back to us.
Return the item to us
Once you have obtained your Return Authorization Number, package your item, write the RMA number number on the outside of your shipping container, and also include it inside the package to ensure proper credit is issued, choose the proper insurance with your carrier, and have your package delivered "Signature Required" to:
Ballyhoo Technologies, LLC
35265 Warren Rd
Westland, MI 48185
Receive Your Refund
Once we receive your return we will exchange the part or process your refund immediately.